• Claim Service Location: With the claim service location feature you can find the nearest Raksa branch office to your location.

• Claim Status: The claim status feature will make it easy for you to check the status of your claim and towing assistance.

• Claim Submission: The claim submission feature will help you submit claims online. You just need to follow the steps in the Raksa App.

• Towing Assistance: With the towing assistance feature, you can easily request towing assistance anywhere and anytime.

• 24-Hour Service: With the 24-hour service feature, you can find out when we want to be contacted by Miss Raksa.

• Download the Application

• Register by entering your email and new password

• Enter the verification code from your email

• Then select "Send"

• Once you have successfully logged in, you can enjoy the features available in the Raksa App

• Click "My Info" on the app's home screen.

• Fill in your personal data in the provided fields.

• When finished, select "Save".

• Next, enter your Policy Number by clicking "Register Policy No."

• To add a Policy Number there are 4 options:
  1. Claim No. + Vehicle Plate No.
  2. Policy No. + Verification Code
  3. Policy No. + Chassis No.
  4. Financing Contract No. + Chassis No.

• Choose one, then enter your Policy Number in the available field.

• Once registered, you can see whether your policy status is active or has expired.

• Click "Claim Submission".

• Fill in the accident information.

• If a third party is involved, fill in the third party involvement data.

• Go to the next page by filling in the location of the accident.

• On the following page, fill in the reporter's data.

• Fill in the vehicle driver's data at the time of the accident.

• Upload photos of ID card, vehicle registration, driver's license, and Police Certificate (if required) belonging to the policyholder, reporter and driver.

• Upload photos of damage to your vehicle and a diagram of the accident.

• On the next page, draw the chronology of the incident.

• Finally, fill in witness data if any.

• After following the steps above, your Claim Number will be issued shortly and you can view it in the claim status feature.

• Click "Claim Service Location" on the app's home screen

• After that, you can choose the nearest claim service location to you.

• Click the location icon to direct you to the destination.

• Then select "Send"

• You can also call the service office by clicking the phone icon in each service office column.

• Click "Claim Status" on the app's home screen

• Select "Claim" to view your claim status

• Select "Towing Assistance" to view the progress of your towing assistance

• Click "Towing Assistance" on the app's home screen

• Choose one address to use, there are 3 options:
  1. According to GPS address
  2. According to policyholder's address
  3. New address

• You can choose according to the location of the vehicle to be towed.

• Next, select your vehicle's condition such as stalled, weak battery, out of fuel, and others.

• If you want to submit a claim, check the question "Do you want to make a claim?"

• Then click "Request Towing"

• Click "24-Hour Service" on the app's home screen

• Select "Raksa 24 Hours" to contact Miss Raksa

• Select "Contact Me" to schedule when you want to be contacted

• Click the green button and select the information you need

• Next, you can schedule when you want to be contacted

• Click "Send" and Miss Raksa will contact you according to the scheduled time

Click "Claim Status" on the app's home screen