Car Insurance

Raksa AutoCare Insurance

Motor Vehicle Insurance or Raksa AutoCare Insurance is protection for your vehicle against all risks that are not excluded under the policy, with guaranteed genuine spare parts throughout Indonesia.

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Raksa AutoCare Insurance

Protection Types

TLO (Total Loss Only)
TLO (Total Loss Only)

Covers damage or loss caused by an event where the cost of repair, replacement, or restoration to its condition immediately before the damage or loss is ≥ 75% of the actual value, and also covers the loss of a stolen vehicle.

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Comprehensive
Comprehensive

Covers damage caused by collision, crash, overturning, skidding, malicious acts, theft, and fire — for both partial and total losses — unless excluded by the policy.

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Extended Coverage
  • Riot, Strike, Civil Commotion (RSCC)

    Covers loss and/or damage to the motor vehicle caused by riots, strikes, malicious acts, work stoppages, civil disturbances, unarmed popular uprisings or revolutions, and related preventative measures, as well as looting (riots and civil disturbances).

  • Earthquake, Tsunami, and/or Volcanic Eruption

    Covers loss and/or damage to the insured motor vehicle caused by earthquake, tsunami, and/or volcanic eruption.

  • Personal Accident

    Covers bodily injury, death, or medical expenses for the driver and/or passengers inside the motor vehicle directly caused by an accident involving that vehicle as a result of a risk covered by the policy.

    1. PA Driver covers the driver against risks of injury, medical costs, and death caused by an accident while operating the vehicle, up to the maximum limit stated in the policy.

    2. PA Passenger covers passengers against risks of injury, medical costs, and death caused by an accident while travelling in the vehicle, up to the maximum limit stated in the policy.

  • Third-Party Legal Liability (TPL)

    Covers legal liability to a third party for losses accompanied by a third-party claim against the insured, where the loss is directly caused by the insured motor vehicle.

  • Terrorism & Sabotage

    Covers losses arising from the risks of terrorism, sabotage, and/or reasonable precautions against external risks that may cause loss or damage.

  • STNK/BPKB

    Covers the cost of reissuing the vehicle registration (STNK) and/or ownership certificate (BPKB) in the event of loss, damage, etc.


Non-Standard Equipment

The policy does not cover loss or damage to non-standard equipment unless specifically stated in the policy, including the type, specification, and price.


Sum Insured

The actual value of the motor vehicle, which is the sale price obtainable for a vehicle of the same make, type, model, and year in the open market at the time of insurance inception.

Insurance Inception Procedure

Contact Marketing

Contact our marketing team via WhatsApp at 0857-7660-0600 or run a premium simulation at www.raksaonline.com. Our marketing team will get in touch with you shortly.

Complete Your Data

Complete your details and fill in the Insurance Closure Request Form (SPPA). Our marketing team will guide you through the required information.

Submit Insurance Closure Request

After submitting the insurance closure request, our marketing team will contact you within 1×24 hours on business days.

Survey

Have the vehicle surveyed at your preferred location or at the nearest Raksa office, and submit the required documents along with your consent for insurance inception.

Pay

Once your documents are complete, you will proceed to the payment step — choose your preferred payment method.

Policy

Your policy will be issued shortly.

Claims Procedure

Report Claim

Report the loss or damage to Asuransi Raksa within 3×24 hours, either verbally or in writing, by calling 021-3859007/08, emailing claim_nonmotor@araksa.com, or visiting the nearest Asuransi Raksa service office.

Minimise Loss

Take all steps within your power to minimise the extent of the loss, destruction, or damage.

Inspection

Preserve the affected area and make it available for inspection by a Raksa representative or surveyor.

Supporting Documents

Submit supporting documents: an official claim submission letter with loss estimate, incident report and chronology, repair cost estimate, detailed record of losses/damage, photos of damage, police report, and any other relevant documents.

Claim Payment

Claim payment will be made within 30 (thirty) calendar days from the date of written agreement between the Insurer and the Insured regarding the amount of compensation to be paid.

Premium Cost

Premium rates have been adjusted in accordance with the provisions of Annex IV of the Financial Services Authority Circular Letter No. 6/SEOJK.05/2017 concerning the Determination of Premium or Contribution Rates for Property Insurance and Motor Vehicle Insurance Business Lines in 2017.

Product Information Summary

Download information on the Motor Vehicle Insurance product or Raksa AutoCare Insurance below.


Ask Asuransi Raksa

Phone: 021-3859007 ext 5085

Email: marketing7@araksa.com

Contact via WhatsApp
Information Services

Call Center

021-7226865

E-mail

raksaonline@araksa.com

Head Office

Wisma BSG 3rd Floor Jl. Abdul Muis No.40, Jakarta 10160

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PT Asuransi Raksa Pratikara is licensed and supervised by the Indonesian Financial Services Authority (OJK)

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PT Asuransi Raksa is regulated and supervised by the Indonesian Financial Services Authority (OJK)