Home Insurance

Raksa Estatecare Insurance

Home Insurance or Raksa Estatecare Insurance is an insurance protection package for your residence and its contents against the risks of fire, burglary, and various other coverage options tailored to your needs.

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Raksa EstateCare Insurance
How to File a Non-Auto Claim

Report the Claim

Immediately submit a claim report within 3 x 24 hours regarding the loss / damage to Asuransi Raksa.

Minimize the Loss

You may take all steps within your power to minimize the extent of the loss, destruction, or damage.

Inspection

You keep the affected part intact and make it available for inspection by a representative or surveyor of Raksa.

Supporting Documents

You submit the following supporting documents:

  • Official claim submission letter accompanied by an estimate of the loss

  • Incident report & chronology of events

  • Repair cost estimate from a contractor if any property has been damaged

  • A detailed and as complete as possible report on all matters related to the loss / damage

  • Photos of the damage

  • Police Report Letter

  • Other relevant documents related to the settlement of the claim

Claim Payment

Claim payment will be made within 30 (thirty) calendar days from the date of a written agreement between the Insurer and the Insured regarding the amount of compensation to be paid.

Claim Payment Amount
  • In the event of loss or damage to the insured property and interests, the maximum compensation borne by us is the Sum Insured.

  • The calculation of the loss amount for this EstateCare policy is based on the cost to rebuild or restore the damage that occurred (Reinstatement), provided that the rebuilding/restoration of the building has been carried out.

  • The salvage value of the damaged goods is taken into account in the compensation amount.

  • If at the time of the claim the interests insured under this policy are also covered by another policy, the indemnity from this policy will not exceed the proportional level in accordance with the obligations of each of those policies.


Burglary Claim Payment Amount
  • Indemnity during the coverage period of 10% of the sum insured stated in the policy, up to a maximum of Rp100,000,000

  • For each damage to the building (including locks, doors, windows), indemnity will not exceed Rp1,000,000 per occurrence

  • The calculation of the loss amount is based on the new price of the lost goods at the time of the incident without deducting depreciation (New for Old Basis)

  • The salvage value of the damaged goods is taken into account in the compensation amount

  • If at the time of the claim the interests insured under this policy are also covered by another policy, the indemnity from this policy will not exceed the proportional level in accordance with the obligations of each of those policies


Third-Party Claim Payment Amount
  • The maximum claim indemnity including legal costs per occurrence does not exceed Rp10,000,000

  • If at the time of the claim the interests insured under this policy are also covered by another policy, the indemnity from this policy will not exceed the proportional level in accordance with the obligations of each of those policies

Non-Auto Claim Reporting

Visit an Asuransi Raksa Office

You can file a report by directly visiting an Asuransi Raksa office near you. Asuransi Raksa offices are spread across several regions. You can check the full address information here.

Contact Asuransi Raksa by phone/email

No time to come in person? Don't worry, you can report your claim either verbally or in writing. You can call 021-3859007/08 or email claim_nonmotor@araksa.com.

Product Information Summary

Download the Product Information for Raksa Estatecare Insurance (Home Insurance) by PT Asuransi Raksa below.


Ask Asuransi Raksa

Phone: 021-7226865

Email: raksaonline@araksa.com

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Information Services

Call Center

021-7226865

E-mail

customer_care@araksa.com

Head Office

Wisma BSG 3rd Floor Jl. Abdul Muis No.40, Jakarta 10160

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PT Asuransi Raksa is regulated and supervised by the Indonesian Financial Services Authority (OJK)