Motor Vehicle Insurance

The Insured must report the incident within a maximum of 5x24 hours, either verbally or in writing, to Asuransi Raksa. You can report the incident by visiting the nearest Raksa office or Raksa Mobile Club, calling the 24-Hour Hotline, and reporting it via the Raksa Online App.

Fill out the Claim Form.

Submit a photocopy of the Vehicle Registration (STNK) and the driver's license (of the driver at the time of the incident), as well as any other supporting documents deemed necessary by the Insurer.

The Insured must report the incident within a maximum of 5x24 hours, either verbally or in writing, to Asuransi Raksa. You can report the incident by visiting the nearest Raksa office or Raksa Mobile Club, calling the 24-Hour Hotline, and reporting it via the Raksa Online App.

Fill out the Claim Form.

Submit a photocopy of the Vehicle Registration (STNK), driver's license (SIM), and ID card (KTP).

Submit a "Blocking Notice Letter" from SAMSAT-POLDA and a "Certificate of Motor Vehicle Loss" from Kaditserse-POLDA. Specifically for processing these documents, an "Introduction Letter" will be provided by Asuransi Raksa. The "Introduction Letter" will be issued after a survey is conducted and it is confirmed that the submitted claim is a risk covered by the policy.

Submit the vehicle's ignition key, the original Vehicle Registration (STNK), the original ownership certificate (BPKB), the original Purchase Invoice, the original Roadworthiness Book (KIR) (specifically for goods transport vehicles), 3 blank signed receipts (1 with a stamp duty), and other supporting documents.

Report the incident within a maximum of 5x24 hours, either verbally or in writing, to Asuransi Raksa. You can report the incident by visiting the nearest Raksa office or Raksa Mobile Club, calling the 24-Hour Hotline, and reporting it via the Raksa Online App.

Fill out the Claim Form.

Submit a photocopy of the driver's license (of the driver at the time of the incident), Vehicle Registration (STNK), and ID card (KTP).

Submit a "Certificate" from the Police office in the region where the accident/loss occurred.

Take the damaged vehicle to an insurance partner workshop or one approved by Asuransi Raksa to calculate the damage estimate. If the damage estimate reaches 75% of the sum insured, the claim may be considered a Total Loss Claim. Whereas if the damage estimate does not reach 75% of the sum insured, the claim is not considered a Total Loss Claim.

Now you can submit a claim anywhere and anytime through the Raksa Online App. From submitting and monitoring the claim process, premium simulation, finding partner workshop locations near you, enjoying towing service access, and connecting with the 24-Hour Hotline without time limits.

1. Register by entering your e-mail and a new password

2. Enter the verification code from your e-mail; once registered, you will enter the Raksa Online App home page

3. Next, click "Submit Claim"

4. Fill in the chronology of the accident

5. If a third party is involved, fill in the third-party involvement data

6. Proceed to the next page by filling in the accident location

7. On the next page, fill in the reporter's data

8. Fill in the data of the vehicle driver at the time of the accident

9. Upload photos of the ID card, Vehicle Registration, driver's license, and Police Report (if required) of the policyholder, reporter, and driver

10. Upload photos of the damage to your vehicle and a sketch of the accident

11. On the next page, draw the chronology of the incident

12. Finally, fill in the witness data if any

13. After following the steps above, your Claim Number will be issued shortly and can be viewed in the claim status feature

Confused about what to do when an incident happens? Don't worry, you can contact our 24-Hour Hotline at 021-7226865 or Whatsapp 0858-8555-8555, ready to assist you. After reporting the incident, you can make an appointment for a survey at the nearest Asuransi Raksa service location.